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Regional Manager

 Oversee that high standards are maintained by ensuring that the team produces excellent work
 Ensure that the Unit’s expenditure and procurement processes are line with the Scheme’s
 Supply Chain Management policies
 Ensure that a quality service is offered to members on-site
 Ensure queries resolved on-site are maintained at the required resolution rate
 Maintain positive Scheme member and stakeholders relationships and test these by engaging stakeholders directly
 Forge strategic links or partnerships with stakeholders through continued engagement
 Establish and maintain effective communication and integration with the Scheme’s
 Administration and telemarketing and member servicing team
 Prepare reports, analyse trends and submit recommended interventions on the operation of the Unit for management decision making
 Set performance targets, plans and goals for the Team Leaders
 Measure service performance of teams against predefined service metrics and provide recommendations for performance improvement
 Oversee that all new systems are effectively applied
 Ensure that the Client Liaison Office (CLO) risks are identified, assessed and mitigated
 Ensure that the Unit effectively represents the GEMS brand, mission, vision and values at

Job Requirements: 

 At least a three year relevant tertiary qualification at an NQF Level 6
 A degree will be an added advantage
 At least three years management experience
 Previous experience at a medical scheme or in the healthcare industry would be an
 Advantage
 Knowledge of public service departments and operations would be an advantage
 Customer-centric and service- oriented
 Self-motivated and pro-active
 Excellent interpersonal skills
 Good leadership skills
 Be able to work well in a team environment, manage team dynamics effectively
 Be result and target driven
 Possess conflict-management skills
 Excellent written and verbal communication skills and analytical expertise
 Customer relationship management experience, ability to actively maintain relationships
 With stakeholders
 Sound administration and report compilation skills
 Planning and organisational skills
 Proficient computer literacy skills and MS proficiency (all MS Office applications)
 A valid driver’s license and own vehicle
 Must be willing to travel at short notice

Job Type: 


Company Name: 

Oceana HR Professionals

Company Location: 

Click here to apply

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