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Team Leader

will be required to provide support to the Client Liaison Manager through the implementation.

Job Requirements: 

Key Performance Areas will include, but not limited to:

 Monitor and manage Client Liaisons Officer’s (CLO) daily activities
 Ensure continuous improvement in the quality of work rendered by the CLOs
 Monitor the telephone accounts of the team to ensure prudent utilisation of telephone resources
 Develop communication correspondence to stakeholders to improve service delivery
 Quality and process management to ensure efficiencies in servicing members, responding to their queries
 Maintain positive Scheme member and stakeholder relations
 Compilation of reports in line with scheme requirements
 Set performance targets, plans and goals for the Client Liaison Officers against the
operational plan
 Monitor the quality of servicing, identify training gaps and recommend interventions to the
manager

Requirements include:

 Minimum NQF Level-5 qualification or equivalent
 Prior team leader experience would be beneficial
 Experience in sales, business development, client service or customer relationship
 management
 Previous experience at Medical Scheme or Healthcare Industry would be an advantage
 Be analytical and have the ability to manage priorities
 Have the ability to work well as part of a team
 Have excellent written and verbal communication and interpersonal skills
 High level of customer focus
 Have the ability to deliver under pressure
- NQF level 5 qualification (if the qualification is in progress the candidate will not be considered)
- Healthcare Industry Experience
- Team Leader Experience
- Management Experience
- They must be young, vibrant and innovative

Job Type: 

Permanent

Company Name: 

Oceana HR Professionals

Company Location: 

Click here to apply

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