Customer Experience (CX) Intern

The Customer Experience Intern is the eyes, ears, and face of the V&A at certain moments of truth in the visitor journey. They are responsible for ensuring professional, positive and memorable interactions with visitors to the V&A neighbourhood and stakeholders within the ecosystem who visit Information Kiosk. They are also responsible for providing exceptional frontline experience in real-time.

This must be done by providing on-the-ground service and identifying real-time insights that enable continuous improvement within the CX function. The CX Intern must come up with innovative ways to surprise, delight and enhance the service experience at the Visitors Information Kiosk and proactively solve problems for the visitor in real time.