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DOS Coordinator - Head Office - 19/05/DIS/494/066

Description: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Train and support dealers and workshops in company Dealer Operating Standard and how to fulfil the company requirements.
  • Create and maintain an audit plan that ensures that the network is held certified according to company franchise requirements.
  • Report result of audits and action plans in the system www.qpr-web.com.
  • Supervise the creation and implementation of action plans for the dealers and workshops that do not fulfil company Dealer Operating Standard.
  • Certify that company dealers and workshops fulfil company Dealer Operating Standard.
  • Ensure that all data for dealers and workshops in company International Service (SIS) are continuously updated.
  • Supervise that company’s internet presence within the market fulfils the requirements set up by company.
  • Monitor that the national distributor provides sufficient support to the dealers and workshops, to fulfil the company Dealer Operating Standard.
  • Take active part in meetings with company’s global network of DOS coordinators.
  • Monitor result of Customer Satisfaction Index (CSI) and consequent actions within the authorised network.
  • Monitor that CSI results are communicated to all dealer/workshop staff.
  • Be the contact person for the global DOS organisation, attend conferences and training activities.

 

Education and/or Experience:

  • Matric Certificate or similar qualification
  • Relevant business knowledge and experience from coaching
  • General experience/knowledge from business processes

 

Knowledge, Skills and Abilities:

  • Good knowledge of company retail business
  • Customer oriented
  • Personal integrity and trust from the organisation
  • Proven organisational skills
  • Effective influencing skills
  • Ability to build and manage relationships
  • General computer skills
  • Communicate in English & Afrikaans, verbally and in writing
  • Trained and qualified by the company corporate department Franchise Management

Employer: 

One World Human Capital

Location: 

Johannesburg

Salary: 

Negotiable Monthly

Job Reference: 

586409