A young, energetic Internal Sales Clerk is required for a major manufacturing concern in the East Rand.
Receive orders daily telephonically, via fax, email and or over the counter.
Check pricing on orders and advises customer of any price discrepancies.
Ensures that the customer returns the order with price corrections / amendments before capturing the order.
Ensures that there are no duplicate orders captured.
Liaises with the Sales Department and or Representatives to ensure receipt of any special pricing arrangements.
Liaises with the Debtors Department to ensure that customers’ accounts are in a state for the supply of goods. Should this not be the case then the Internal Sales Clerk is to request that either the Representative or Debtors Clerk communicate this to the customer.
Processes orders by raising a quote, then converting the quote into an order followed by the printing of a picking slip on Sage X3.
After the printing of the picking ticket, it is reconciled with the confirmation orders to ensure none are missed.
The picking slip numbers are recorded in preparation for hand over to the Distribution Planner.
Ensures that a signature is obtained for the picking ticket handover.
Ensures pricing file is kept up to date.
Ensures orders are captured with the correct account number, pricing and delivery details.
Ensures quotes and back orders are checked on a daily basis.
Ensures all orders are captured and handed over to meet the planning deadlines as agreed.
Communicates any out of stock products to customers and Internal Reps.
Communicates any delivery problems to customers and Internal Reps.
Ensures that the customer is greeted with a friendly and helpful attitude.
Ensures that the counter environment is kept clean and tidy.
Ensures that there are no delays with the processing and supply of orders.
Follows the documented process for collection orders.
Follows up with the warehouse to ensure the customer receives his goods within a half an hour from arrival.
Ensures all bank transfers are cleared before supplying goods.
Counts cash in conjunction with the Petty Cash Clerk to ensure correct amount is paid by the customer.
Contacts customers as per schedule provided, offering a telephonic sales service and encourages the customer to place an order or increase their existing order.
Ensures pricing quoted are correct and advised customer of any special promotions.
Endeavours to build up strong relationships with customers.
Minimum Requirements :
Customer Service , Telephone etiquette experience
Internal sales and Customer Service
Good communication skills
Sage X3 experience
Ability to work under pressure
Ability to adapt easily to changing circumstances
Positive work ethic
Excellent written and verbal communication skills
Attention to detail
Task driven (tasks to be complete before taking breaks)
Please exhibit your professionalism and don't apply if you do not meet the minimum requirements.
Please apply directly online or via our website www.talentsolutions.za.com
We Endeavour to contact all our candidates timeously to inform them of the outcome of their application. However, should you not receive any response from us regarding your application within the next week, please consider your application unsuccessful