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Make-Up Artist & Trainer

Description: 

DEVELOP BUSINESS through SALES & EVENTS:

  • Adapt Retail Education and communication strategy according to the country Make Up strategy
  • Generate turnover, brand awareness and loyalty through events and PR (incl e –PR)
  • Develop CRM at POS & on line to build customer loyalty
  • Follow main KPIs incl customer satisfaction/MS and take action to follow through and act upon to develop them
  • Drive POS events and sell at POS (Priority on top doors), applying make-up through events, animations, make up lessons, photo shoots, backstage, make-up shows, embodying the brand image, attitude & service level

 

DEVELOP MAKE UP EXPERTISE through TRAINING & COACHING:

  • Adapt training material & techniques (e-learning, memo card, in class pedagogy…), developing customer-centric make up looks with application techniques to support effective sales
  • Train and develop Make -up Specialists and BAs on products, selling-method, link & cross-selling
  • Coach Make-up specialists at POS to ensure they are reaching KPIs
  • Up-skill BAS knowledge & know-how in top doors by being a role model
  • Stay up-to-date with competition & trends

 

BUILD A COMMUNITY THAT SELLS through PR & DIGITAL:

  • Animate a Make-Up learning community with passion, building a team of make Up Experts that sells
  • In full coherence with brand requirement & marketing, influence internally and externally through community management: FB, Instagram, Blogs
  • Play a PR role, including in Digital in coherence with the Brand image and requirements
  • Provide make up for national B to C magazines. Assist the MU Artist creative Director at POS
  • Incarnate the Brand image & experience for MU at POS, toward journalist, VIP, key influencers and bloggers
    • Please note than some brands will officially entitle limited spokesperson. Only these designated people can be the voice of the Brand.

 

 EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

  • Master brand identity and knows sense of purpose
  • Masters fundamental knowledge: products, categories, gestures, sales and service
  • Master competition, market, clients, and trends knowledge

 

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

  • Elaborates service & retail education plans aligned with business priorities
  • Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
  • Pilots & monitors Retail Education's Efficiency

 

DESIGNS, TRANSMITS & EMPOWER

  • Designs appropriate learning solutions for Customer Experience
  • Delivers & transmits Education Contents
  • Provides personalized follow-up & coaching
  • Animates learning communities with passion

 

 

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

  • Fosters empathy
  • Knows customer profiles & transmits customer centricity
  • Continuously elevates services standards and POS execution according to brand specificities

Only candidates who meet the outlined requirements and have the relevant experience should apply for this position.

If you have not had any response in two (2) weeks, please consider your application unsuccessful.  Your CV will be kept on file for any further suitable positions.

Job Reference: 

564717

Location: 

Johannesburg

Salary: 

300000 Annually

Employer: 

Kusasa Khaya