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Mikrotik Specialist MKT273

Description: 

Mikrotik Specialist (MKT273)

Umhlanga, Durban

R40 000 – R60 000 per month

 

If you are the type of person who takes products home to test and play around with, we are looking for you!

 

As a T3 (Third Tier) Support Engineer/ Mikrotik Specialist with expertise specifically with Mikrotik products and very technically minded you will be responsible for providing expert level technical support to ensure a positive customer experience

Interact daily with customers, vendors and internal team members and will be final point of escalation for support queries

Point of reference for support team to ensure policy and procedures are followed correctly

 

5-8 years of experience in telco (Voice and data) Environment – Essential

Certifications:

Mikrotik Certified Network Associate or equivalent

SIP School certified Associate

 

You will need to demonstrate:

Internet/telco service provider equipment knowledge

Specialization in at least two of the following:

Voice – packet analysis (e.g, wireshark) and advanced asterisk

Server environment – Linux redhat administration, proxmos, MySQL, Ceph, Virtualisation, clustering

Networking – Switches, VLANS, PPP, Dynamic Routing, BGP, OSPF, IPSec

Security – Threats, hacks, Vulnerabilities, Risk management, identity and access management, cryptography and PKI, COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH

 

Assume ownership of new, escalated (From Tier 1 and 2) and open service tickets

Respond to client outages and emergency situations

Perform share of 24-hour standby on call rotation with support team

Support and assist team members, and work as liaison between support, fulfilment and field ops to ensure acceptable MTTS (Mean time to repair)

Strive to achieve service level targets

Handle specialized functions and perform special projects

Monitor, mentor and train the support team

Diagnose root causes of technical related complaints, propose alternate solutions and run proof of concepts (POCs) to determine viability

Work independently and with management to continuously improve processes and procedures

Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation

Work with systems team to inform the design/development of customer and staff solutions

 

Please email CV to Please upload your CV here-------- and quote MKT273 in the subject line

Or apply online at https://smrtr.io/3r6Yf

For full spec Please upload your CV here--------

 

#mikrotik #specialist #expert #jobs #durban

 

 

Employer: 

Kontak Recruitment

Location: 

Durban

Salary: 

R60 000 per month

Job Reference: 

605847