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Operations Manager [Cleaning]


Purpose of the Job:

The Operations Manager will report to the Regional Op’s Director and serve as a member of the Senior Management Team. The primary responsibility of the Operations Manager is to ensure the retention of business and Client Relationships.


• Enforce the Company’s Disciplinary ‘Code of Conduct’
• Adopt an initiative geared towards Integrated Operational Excellence
• Improve the Integrated operational systems, process and policies in support of the Organization’s mission, specifically, support better management reporting, information flow, Client relations and organizational planning
• Maintaining Client Relationships
• Responsible for the service delivery, Service Level Agreement attainment and the Enforce customer experience across the region
• Responsible as functional leader for developing operations management, and service talent within Excellerate Services
• Interact with the Senior Management/ Directorship to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures
• Interact with the K.A.M.’s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions.
• Be the central escalation point for operations service issues in the Region
• Develop and manage operational budgets and cost projections
• Support the Operational teams in gaining new clients including key meetings with prospective or new clientele
• Lead initiatives to design or improve processes and performance
• Drive best practice across the region
• Lead operational meetings as required
• Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with Enforce and the Security Industry.
• Communicate effectively at all levels of the business


• Solid Computer Proficiency
• Matric Certified
• Proven Track Record in Operations Management
• Driver’s License Code 08 and own reliable vehicle
• Solid Risk Assessment and Site Survey experience
• Property Management Qualification will be advantageous
• 10 years of direct Management experience in the Cleaning Industry
• 5 years of Senior Management experience with strong integrated knowledge of the Business
• Knowledge of the Property Industry regulations including Operational and Client requirements


• Strong Problem-solving skills
• Excellent People Management skills
• Proven negotiation and influencing skills
• Excellent verbal and written communication skills
• Demonstrated commitment to high ethical standards within a diverse workplace
• Strong commitment to service and quality standards as well as Client Satisfaction
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Demonstrated leadership and vision in managing staff groups and major projects
• Flexible and collaborative work style including commitment to get required output and resoling operational problems timeously

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