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3rd Line Support Engineer

Job Description: 

Purpose of position:

This role is positioned in our Enterprise Productivity Team, within Infrastructure and Operations environment and will be reporting to the Line Manager. The environment is comprised of a multi-site, multi-forest Active Directory infrastructure, and supports MS Exchange-based messaging services, MS SharePoint collaboration services, MS SQL Services, Single Sign-on services, File and Print Services, MS-based configuration and software update management systems, systems performance management and infrastructure


  • Administration and troubleshooting of the MS Active Directory; Dynamic Host Configuration Protocol (DHCP); Remote Desktop Services (RDS); and Domain Name System (DNS).
  • Resolve incidents and fulfil service requests using a service management ticket tool and change management processes. ?
  • Provide level 3 support for core Windows roles and features.
  • Creation of DHCP scopes, DNS zones ?
  • Maintain, enhance and develop server systems ?
  • Maintain server infrastructure to ensure minimal service disruption and the efficient running business systems, by adhering to ITIL foundation principles or equivalent documented procedures. ?
  • Troubleshoot, manage and resolve all Microsoft Exchange, Office and AD related calls. ?
  • Provide general 3rd level support across a stack of technology sets ?
  • On-going maintenance and creation of documents for messaging environments (housekeeping, health checks etc.). ?
  • System and application installation and configuration. ?
  • Ensuring that response times are kept within the parameters set in the SLA, including proactive problem identification and resolution.
  • Provide input into the development of IT processes and policies.

Experience & Qualifications:

  • Matric certificate
  • Minimum 4 years working experience in a similar role
  • Knowledge of SLA’s
  • Knowledge of MS Office Suite (Word, Excel, and Outlook)
  • Experienced with multiple hardware platforms and operating systems
  • Flexible to work longer hours when required
  • Own transport
  • Must be in possession of at least two of the following certifications/qualifications:MCP, MCSA, MCSE, MCITP, VMWARE, Storage (Various) or similar

Core Competencies:

  • Team Player
  • Communication on all levels
  • Accepting change and challenges
  • Working Independently and providing self-direction
  • Ability to work independently
  • Excellent organizational skills
  • Innovative
  • Design and Implement
  • Willing to learn new technologies, accept challenges
  • Ability to identify tasks which require automation, enhancement or change
  • Documentation
  • Adhere to internal Admin processes (i.e. Time allocation per task etc.)
  • Actively respond to incidents and requests
  • Execute change management activities


Johannesburg, South Africa,


AES Africa


No education

Job Category: 

Information Technology (IT)

Working Experience: 

4 to 6 years

Contract Type: 

Full Time



Salary Frequency: 


Job Reference #: