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Customer Service Assistant

Job Description: 

Our Johannesburg West based client is currently looking to recruit 2 Customer Service Assistants
Key Duties/Responsibilities :
Assist customers with their inquiries needs amd complaints and ensuring they are well tended to and fully satisfied with services offered
.Work directly with clients to effectively manage their needs and preferences
Communicate via telephone and email to address customer issues
Obtain and process all client information and transactions
Answer client questions or concerns in a timely, informative, and professional manner
Calmly handle customer complaints and work to find solutions
Seek assistance and report major problems to upper management
Create new accounts and maintain as well as update client information
Compile and update necessary documents, contracts, etc.
Ensure compliance with necessary specifications and regulations
Frequently check-in with clients to confirm their satisfaction of services provided
Inform clients of any new available services or updates to existing ones
Work with and report progress to the Client Services Manager
Perform basic administrative and clerical duties within the department as necessary
Candidate Requirement /Qualification Profile :
Grade Certificate
Dedicated, organized, and proactive client services associate to join our fast-paced team.
3+ years experience as a client services associate
Computer literate and proficient in Microsoft Suite
Strong organizational skills
Highly detail-oriented
Excellent communication skills both oral and written
Comfortable working independently
Exceptional customer service skills
Ability to thrive in a fast paced environment
Adept problem solver and negotiator
Deadline driven
Exemplary, customer focused work ethic
Remuneration Offered :
R monthly Including Benefits and bonusĀ 
Please send applications to :
If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database and we will connect with you with any other suitable roles or position


Johannesburg, South Africa,


Velocity Recruitment


No education

Job Category: 

Customer Services

Working Experience: 

3 to 5 years

Contract Type: 

Full Time


R15000 to R15500

Salary Frequency: 


Job Reference #: