Location : Cape Town
Ref No : RVR
We are seeking a Front Desk Receptionist for an established Vehicle Rental Agency in Cape Town
Your Responsibilities will be as follows;
Answer phones courteously and promptly and transfer calls to the appropriate department/ staff member
Assist clients with general queries and offer brochures with business information.
Maintain a neat, professional and welcoming appearance of the reception area.
Ensure that customers are greeted in a prompt and professional manner.
Communicate at all times clearly and in a pleasant manner.
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
Follow all company policies and procedures.
Check with Management / Dealer Principal at the end of each shift before leaving the dealership to make sure they do not need anything additional.
Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
Regular attendance consistent with attendance policy.
Other duties as assigned
Three years and above experience in a busy, frontline customer facing role ( preferably in a dealership/ automotive environment, but not essential as training will be given )
Ability to read and comprehend instructions and information.
Excellent oral communication skills.
Smart, professional personal appearance.
Ability to communicate customers' interests needs and requests to management and sales personnel.
Ability to handle several situations at once with confidence.
Knowledge of MS office and the operation of standard office equipment.
Strongly customer service driven and solutions focused approach