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Frontline Hotel Receptionist

Job Description: 

We are looking for a dynamic, vibrant and highly guest service focused Hotel Receptionist


Grade or equivalent
At least 2 years’ previous experience in the same or similar position in a 4/5 star hotel
Familiar with all duties and procedures in Front Office Department
MS Office (Word, Excel and Email) is essential

Friendly and service orientated
Reliable, responsible and dependable to fulfil obligations
Excellent communication skills
Attention to detail
Willingness to lead, take charge and offer direction
Ability to multitask
Show initiative by taking control of tasks when necessary

Daily Responsibilities:

Check in and check-out of guests
Ensure accurate billing
Make travel arrangements for sightseeing and tours
Receive, store and deliver luggage and mail
Relieve night audit when necessary
Perform office duties
Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email
Take guests' details and allocate their rooms
Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
Inform guests of the hotels services and facilities, policies and procedures
Provide tourist information to guests

Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
Deal with enquiries and requests from guests
Take messages for guests
Finalise guests' bills and issue receipts upon payment
Place guests' possessions in a safe if requested
Coordinate the cleaning of guests' personal laundry and room service deliveries
Follow in-house procedures to help ensure the security of guests and employees
Perform general secretarial duties, such as preparing correspondence and attending to incoming calls
Remuneration and Benefits
R with benefits, perks and bonus year end

Please send applications to :
If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database and we will connect with you with any other suitable roles or positions


Cape Town, South Africa,


Velocity Recruitment


No education

Job Category: 


Working Experience: 

3 to 5 years

Contract Type: 

Full Time


R12500 to R13000

Salary Frequency: 


Job Reference #: