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Medical Call Centre Agent needed in Cape Town

Job Description: 

We are representing an International Company who are looking for Healthcare Call Centre Agents. The ideal candidate must be energetic, driven, and well-spoken agents with a post matric Healthcare Qualification/Certificate.



  • Registered Nurse, Enrolled Nurse, Paramedics (ALS, ILS, BLS), Clinical Associates or any other Clinical Qualifications
  • Have a solid understanding of chronic illnesses and PMB
  • English as 1st Language and have a clear neutral English accent and the ability to communicate effectively
  • High level of professionalism, efficiency, accuracy and attention to detail
  • Enthusiastic, positive, resourceful, resilient and flexible
  • Ability to work well in a team
  • Good computer skills
  • Be willing to work USA CST hours
  • Criminal Clear Record


Duties and Responsibilities:

  • Taking incoming calls from prospects with chronic illness,
  • Following a call script to identify suitability for currently advertised medical case studies based in the USA & connecting the callers with relevant clinics in their area.
  • Engage with consumers via effective rapport building skills, with active outbound and inbound calling
  • Ask probing questions to qualify consumers into viable lead opportunities
  • Ensure, daily, weekly and monthly sales targets are consistently met
  • Provide high degree of professional and superior customer service
  • Persuade people from various levels, positions or backgrounds by using variety of interpersonal techniques and approaches
  • Quick thinking in order to overcome objections
  • Ensure all information given to customers is articulated clearly, concisely and accurately


Working Hours:

  • Monday – Friday: 15H00 PM – 00H00 AM
  • FREE transport provided home at the end of your shift
  • No weekends



Maximum of R10000.00 depending on skill set and experience


Cape Town, South Africa,


Qetello Holdings


No education

Job Category: 

Customer Services,Healthcare,Medical

Working Experience: 

2 to 3 years

Contract Type: 

Full Time


R8000 to R10000

Salary Frequency: 


Job Reference #: