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Sales Operations Manager - Durbanville

Job Description: 

Already a guru in the sales industry? Now you have the opportunity to take your career to a whole new level. Room for growth and creativity is what you can expect within one of Cape Town’s most fast paced industries. This company is waiting for the next innovative Sales and Operations Management candidate so apply today.



  • Grade 12 or equivalent
  • Marketing Degree advantageous
  • MS Office (Word, Excel and Email) is essential
  • Opera experience is advantageous

Work experience:

  • 5 to 7 years’ experience in the same or similar position
  • Familiar with all duties and procedures in the Sales Operations field
  • Two years Opera experience is essential
  • Knowledge of yielding and revenue management
  • Exceptional upselling skills, including tours, packages and tourism experiences


Knowledge of the latest sales and marketing trends

  • A passion for dealing with client directly and offering excellent and professional service
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Exceptional customer care and service delivery
  • Problem solving abilities and ability to manage customer issues and team

Tasks (include but not limited to):

Human Resources:

  • Maintain staff job results by counselling, planning, monitoring and appraising job results, including progressive discipline where applicable
  • Completes sales operational requirements by following up on work results
  • Assists sales personnel in establishing personal contract and rapport with top management
  • Establish standards for personnel performance and customer service
  • Recruitment of staff within agreed manplan (including orientation and training)
  • Prepare salaries/wages
  • Conduct performance appraisals
  • Administer monthly tests
  • Maintain staff files


Reporting / Office Administration:

  • Implementation and supervision of reporting and feedback
  • Implementing and driving review management systems
  • Comparison of results vs targets
  • Analysis of all reviews, providing feedback on results and assessment of staff productivity

Systems Management:

  • Research and propose systems that contribute to overall staff and company performance and efficiency
  • Review new technologies and keep the company at the forefront of developments in sales and call centre technology systems
  • Managing, monitoring and testing of travel support centre mail and call responses
  • Management of travel support centre software
  • Opera (PMS) knowledge


  • Manages all sales policies, practices and procedures ensuring company resources are efficiently and effectively applied
  • Manage the sales administration function:
  • Operational performance reporting
  • streamlining processes and systems wherever possible
  • Creating an environment where customer service can flourish

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant2@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com


Cape Town, South Africa,


Career Custodians


No education

Job Category: 


Working Experience: 

4 to 7 years

Contract Type: 

Full Time


R25000 to R45000

Salary Frequency: 


Job Reference #: