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Senior Operational Support Engineer

Job Description: 

Purpose of position:

This role is positioned in the Enterprise Productivity Team, within Infrastructure and Operations environment and will be reporting to the Line Manager.  The environment is comprised of a multi-site, multi-forest Active Directory infrastructure, and supports MS Exchange-based messaging services, MS SharePoint collaboration services, MS SQL Services, Single Sign-on services, File and Print Services, MS-based configuration and software update management systems, systems performance management and infrastructure management tools.


The Incumbent will be responsible for:

  • Administration and troubleshooting of all System Centre components, including but not limited to SC Operations Manager, SC Configurations Manager, SC Virtual machine manager and SC Orchestrator. Including Azure cloud components.
  • Administration and troubleshooting of various Microsoft technology sets, including but not limited to Active Directory, Microsoft Exchange, DNS, Lync, DHCP and Office 365.
  • Administration and troubleshooting of various 3rd party applications such as Citrix and Mcafee EPO.
  • Administration and troubleshooting of Hypervisor platforms and underlying hardware infrastructure, including VMWare ESX, Hyper-V as well as IBM and HP hardware knowledge.
  • Must be well traversed in Microsoft based platforms and operating systems.
  • Resolve incidents and fulfil service requests using a service management ticket tool and change management processes.
  • Provide level 3 support for core Windows roles and features.
  • Maintain, enhance and develop server systems
  • Maintain server infrastructure to ensure minimal service disruption and the efficient running business systems, by adhering to ITIL foundation principles or equivalent documented procedures.
  • Provide general 2nd level operational support across a stack of technology sets
  • System and application installation and configuration.
  • Ensuring that response times are kept within the parameters set in the SLA, including proactive problem identification and resolution.
  • Provide input into the development of IT processes and policies.


Experience & Qualifications:

  • Matric certificate
  • Minimum 4 years working experience in a similar role
  • Knowledge of SLA’s
  • Knowledge of MS Office Suite (Word, Excel, and Outlook)
  • Experienced with multiple hardware platforms and operating systems
  • Flexible to work longer hours when required
  • Own transport
  • Must be in possession of at least two of the following certifications / qualifications :
    • MCP
    • MCSA
    • MCSE
    • MCITP
    • Storage and Hardware (Various)
    • or similar

Core Competencies:

  • Team Player
  • Communication on all levels
  • Accepting change and challenges
  • Working Independently and providing self-direction
  • Ability to work independently
  • Excellent organizational skills
  • Innovative
  • Design and Implement
  • Willing to learn new technologies, accept challenges
  • Ability to identify tasks which require automation, enhancement or change
  • Documentation
  • Adhere to internal Admin processes (i.e. Time allocation per task etc.)
  • Actively respond to incidents and requests
  • Execute change management activities



Johannesburg, South Africa,


AES Africa


No education

Job Category: 

Information Technology (IT)

Working Experience: 

4 to 6 years

Contract Type: 

Full Time



Salary Frequency: 


Job Reference #: