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Admin Intern


Position: General administrative Intern (x2)
The purpose of the position is to provide administrative support to the Feenix Student
Advancement, Operations and Marketing teams.

Responsibilities (include, but not exclusive to):
●Moderate student profiles and check the documentation submitted by students as
part of the Feenix student registration process
●Liaise directly with students via email, telephone and WhatsApp when additional
documentation or information is needed
●Update student profiles as requested on the backend
●Direct requests or unresolved queries to relevant parties/departments
●Provide weekly and monthly feedback on moderation progress (profile status, issues,
queries, etc)
●Track all queries using the platforms and tools provided by Feenix
●Assist the Student Advancement Coordinator with additional tasks as needed
(moderating frontend of the website, student recruitment etc.)
●Coordinate with teams and update the Communications Calendar
●Organise and file all marketing material and communication
●Represent the voice of students as a member of the Marketing team
●Participate and provide input in marketing meetings
●Build and maintain relationships and collaboration with the Student Advancement
and Fundraising team and other Feenix stakeholders
●Review and capture fee statement information submitted by universities.
●Clean up and maintain the Feenix Customer Relationship Management database
(Data management)
●General admin support

Training Included as part of internship:
●Coaching/Mentorship from Line Manager and COO
●Fundraising Principles
●Social Media and Marketing
●Relationship Management
●Basecamp (Project Management Tool)
●Little Green Light (Community Relationship Management tool)
●Zendesk (Community Relationship Management tool)
●Frontend and Backend of Feenix platform
●Google Sheets
●Frontend and Backend of Feenix platform
●Sprout Social
●AAA Short Course

Advantageous (Including volunteer or casual work)
●Advanced computer literacy skills required particularity in Excel or Google Sheets
●Customer Relationship Management software experience
●Data capturing
●Experience in the NGO space
●Experience in customer service or call center space
●Experience in writing and editing

Job Requirements: 

●First-time jobseeker and currently unemployed (has not had a permanent job before)
●Excellent time management by working on multiple tasks, shifting priorities as
necessary and organizing tasks and materials to meet pressing deadlines;
●Accuracy with attention to quality and detail;
●Takes initiative and copes well under pressure;
●Creative thinker, who loves idea generation linked to insights
●Well organized and excellent verbal and written communication skills
●Excellent computer skills and experience with Google applications
●Strong interpersonal skills; enjoys interacting on social media
●Self-motivated and able to work well independently and as a team player;
●Focused and able to see a task through to completion with little supervision;
●Needs to align with our mission and vision.

Job Type: 


Company Name: 

The Knowledge Trust

Company Location: 

Click here to apply


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