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Call center supervisor

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Full-time
1st Floor, Block B, Crownwood Office Park,100 Northern Parkway, Ormonde, 2091 Johannesburg, South Africa
Posted a week ago
Job Description
Call Center Supervisor, 2IC

Start ASAP, R7 500 CTC

Monday to Friday, 08:00am to 05:00pm, Ormonde, South of JHB

EXCELLENT EXCEL EXP REQUIRED

Management and resolve customer complaints

Reporting and compiling of stats and reports

Resolve issues and escalate if not resolved, to Management

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Recognize, document, and alert the management team of trends

Monitor call center staff and quality of work/ calls

Other duties as assigned

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Call Center Agent Qualifications and Skills

High school diploma or equivalent

Proficient in relevant computer applications

3-5 years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent excel and supervisory skills

Superior listening, verbal, and written communication skills

Job Requirements: 

Full-time
1st Floor, Block B, Crownwood Office Park,100 Northern Parkway, Ormonde, 2091 Johannesburg, South Africa
Posted a week ago
Job Description
Call Center Supervisor, 2IC

Start ASAP, R7 500 CTC

Monday to Friday, 08:00am to 05:00pm, Ormonde, South of JHB

EXCELLENT EXCEL EXP REQUIRED

Management and resolve customer complaints

Reporting and compiling of stats and reports

Resolve issues and escalate if not resolved, to Management

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Recognize, document, and alert the management team of trends

Monitor call center staff and quality of work/ calls

Other duties as assigned

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Call Center Agent Qualifications and Skills

High school diploma or equivalent

Proficient in relevant computer applications

3-5 years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent excel and supervisory skills

Superior listening, verbal, and written communication skills

Job Type: 

Contract

Company Name: 

www.enav8.co.za

Company Location: 

Click here to apply

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