Type your keywords in the search box above

CALL CENTRE AGENT – DBN

Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.
CORE FUNCTIONS:
• Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
• Describe products and services
• Identify and overcome objections
• Take the customer through the registration process
• Obtain student information
• Obtain possible student leads or referrals
• Takes responsibility for organising, record keeping and storing electronic information for students
• Follow up on leads and initial contacts
• Complete records of telephonic interactions
• Consult with department managers for outstanding queries to resolve.
• Assist in preparation of weekly and monthly reports
• Meet and exceed targets

Job Requirements: 

QUALIFICATIONS
• Senior Certificate or Equivalent
• Relevant computer applications Certificates and or Call Centre system training would be an advantage
EXPERIENCE AND SKILLS
• Minimum one-year experience in a sales or call centre environment
• Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
• Knowledge of sales principles and methods
• Proven track record in sales
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Persuasive
• Possess an ability to adopt and solve problems
• Must be able to make sound judgement under pressure
• Deadline driven
• Tenacious
• Negotiation skills
• Stress tolerance
• High energy level
• Integrity.
• Numerical ability.
ADVANTAGES
• Experience with help desk support would be an added advantage
GENERAL
• Must be able to work during workshops and overtime when necessary

Job Type: 

Contract

Company Name: 

MANCOSA

Company Location: 

Click here to apply

Facebook icon
Google icon
LinkedIn icon
Twitter icon
e-mail icon

Comments