HTN Attorneys requires Collections Consultants, preferably with experience, to join a high-performance call centre environment.
Collections Consultants are responsible for calling customers to make arrangements to pay their outstanding debt.
The call centre is located in Parktown, 26 Girton Road. Situated in the MTN Building, 3rd Floor.
HTN is a reputable company with clients in the banking, retail and telecoms industries.
Make and receive calls to debtors to make payment arrangements regarding their outstanding debt, by using the applicable systems (Excalibur, Collect Smart)
Ensure that you meet & exceed the daily, weekly & monthly operational targets and standards
Ensure that you act with the utmost care, caution & respect towards debtors & clients of HTN Attorneys
Ensure that you act within the parameters as set out within the DCA & NCA at all times and minimize the exposure of the company for complaints at any of the councils
Create & sustain a cohesive working environment & ensure a clean & safe working environment at all times
Essential: Grade 12 or equivalent certificate
Advantageous: A National Certificate relevant to the Call Centre, Collections
Essential: Call Centre, Collections, Computer literacy, Collections Legislation (DCA, NCA)
Advantageous: Customer Service skills, Credit Control,