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Call Centre Supervisor

Purpose of the Job

Call Centre Supervisors help train and motivate call centre representatives as they answer questions, handle complaints, and provide support for clients. Accountable for Call Centre Agents
performance through quality monitoring, a compilation of reports and coaching of Call Centre Agents to achieve high performance and growth.

Job Requirements: 

Minimum Requirements
Experience in Short Term Insurance / Call Centre
High School Diploma or equivalent Qualification
Knowledge in Legal, Funeral, Life insurance and Savings Products
Excellent problem solving, leadership, and customer service skills.
Exceptional verbal and written communication skills.
Proven experience as a call centre supervisor or similar supervisory positions.
Customer service

Job Type: 

Permanent

Company Name: 

Peniel Agency

Company Location: 

Click here to apply