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Client Liaison Office Team Leader (Nelspruit)

The CLO Team Leader will provide support to the Client Liaison Manager by managing a team of Client Liaison Officers (CLOs) and their performance in accordance with the CLO Operational Plan and directives given by management; manage the daily operations of the CLO Unit; Set performance targets, plans and goals for the Client Liaison Officers against the operational plan; Conduct feedback sessions regularly on set targets; Clearly define roles and responsibilities;Allocate duties, deadlines and resources; Prioritise activities and projects and ensure timeous execution of the plans; Monitor and manage Client Liaison Officers’ daily activities; Ensure adherence to work schedules by the Client Liaison Officers; Ensure continuous improvement in the quality of work rendered by the CLOs; Follow up on escalated queries on a daily basis and escalate unresolved queries; Conduct regular feedback sessions with the team on set targets; Maintain positive member and stakeholder relationships; Facilitate effective communication between members and stakeholders; Establish and maintain effective communication with the Scheme’s Administrator and marketing team to coordinate events; Manage the CLO team in accordance with HR Policies; Compile weekly, monthly and quarterly reports for submission to the CLO Manager; and Provide ad hoc information when requested.

Job Requirements: 

Cert: NQF Level 5; Diploma will be added as an advantage; Must have previous experience in managing team; Be computer literate; Possession of a valid driver’s license (advantageous); Must be willing to travel at short notice; Knowledge of the South African medical scheme industry (advantageous)

Job Type: 

Permanent

Company Name: 

Lebo Business Consulting (Pty) Ltd

Company Location: 

Click here to apply

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