SK Education Solutions, an innovative education solutions provider offering educational solutions and platforms for school, college, university and corporate training level courses is seeking a Customer Service Consultant to contribute to the project management, technical support, maintenance and client support services of the various platforms. The qualified individual will work with our clients to assist them with creating and managing online courses and contribute to quality assurance initiatives. The Customer Service Consultant will engage daily with clients to manage incoming helpdesk queries, provide training and co-ordinate course development projects.
Experience with learning management systems and/or other web-based content management systems
Demonstrated mastery of common software employed by businesses (Microsoft Office, Google Docs, Gmail, various internet browsers)
Ability to multitask
Good communication and people skills
Experience working with clients
Experience managing projects
Experience providing training to groups of people
Scope of work
Build online courses for delivery via the educational software systems.
Follow detailed Standard Operating Procedures, demonstrations, and instructional manuals as provided or shown by SK Education Solutions.
Consult and coordinate with academic staff to support them with the development of online course content
Support and monitor development of new course shells and sections
Integrating, supporting, maintaining and documenting application functionality
Own transport is essential
Based in Norwood, Johannesburg