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The General Manager will report to the Managing Director and serve as a member of the Senior Management Team. The primary responsibility of the General Manager is to ensure the retention of business and Client Relationships.


* Enforce the Company's Disciplinary 'Code of Conduct'
* Adopt an initiative geared towards Integrated Operational Excellence
* Improve the Training systems, process and policies in support of the Organization's mission, specifically, support better management reporting, information flow, Client relations and organizational planning
* Maintaining Client Relationships
* Responsible for the service delivery, Service Level Agreement attainment and customer experience
* Responsible as functional leader for developing Training management
* Interact with the Senior Management/ Directorship to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures
* Be the central escalation point for service issues
* Develop and manage Training budgets and cost projections
* Support the Training Sales teams in gaining new clients including key meetings with prospective or new clientele
* Lead initiatives to design or improve Training processes and performance
* Drive best practice in Training
* Lead Training meetings as required
* Ensure compliance with regulatory Training policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with the Training Services and all SETA's
* Communicate effectively at all levels of the business
* Responsible for the Training/Mentoring/Coaching/Development of current Training Team


* Matric Certified
* Intermediate Excel skills
* Proven Track Record in Training Environment
* Driver's License Code 08 and own reliable vehicle
* At least 10 years' experience in the training/training provider arena
* At least 5 years' experience in team/personnel management at corporate level
* Excellent understanding of the Skills Development Act, SETA, QCTO and B-BBEE skills
* Qualified assessor and at least registered with the SETA for one qualification
* Experience in overseeing new training programme development


* Strong Problem Solving Skills
* Excellent Presentation Skills
* Excellent People Management skills
* Proven negotiation and influencing skills
* Excellent verbal and written communication skills
* Ability to prepare and present presentations to corporate clients together
* Demonstrated commitment to high ethical standards within a diverse workplace
* Strong commitment to service and quality standards as well as Client Satisfaction
* Demonstrated leadership and vision in managing staff groups and major projects
* Demonstrable experience and abilities in marketing, managing of a sales team and ensuring sales targets are met
* Demonstrable financial management abilities and experience in dealing with budgets , financial statements and accounts
* Flexible and collaborative work style including commitment to get required output and resoling operational problems timeously

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