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German Speaking - Travel Advisor

A growing international based company seeks German Speaking individual for their branch in Johannesburg. The main purpose of this role is create a better customer experience which in turn will improve revenue, reduce cost and inspire loyal customers. The successful incumbent will be service orientated, energetic and customer focused.

Responsibilities:
Provides a prompt and efficient service to customers, ensuring that customers' needs are met and resolved to their satisfaction
Actions customer queries within the confines of operational and client policies and procedures
Takes ownership of the end-to-end process so as to ensure timely and accurate resolution of customer’s queries at the first point of contact within agreed service levels
Takes initiative and is proactive in ensuring his/her knowledge is relevant and up to date with regards to products, services, rates, programs and processes and makes recommendations to management
Raises incidents to the appropriate stakeholders providing accurate and relevant information and ensures all queries identified as high risk are closely monitored and actioned promptly

Job Requirements: 

~ Matric Certificate or equivalent
~ Excellent verbal and written communication in German and English. Fluent ability
~ Strong comprehension skills
~ Advanced Computer literacy
~ MS Office Suite
~ luent German speaking

Job Type: 

Permanent

Company Name: 

Lightworkers

Company Location: 

Click here to apply

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