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Helpdesk Administrator

• Record and manage all IT requests and incidents through a service desk system;
• Provide first line support to users;
• Assign requests to technicians
• Assist in Repairing, maintenance and replacement of faulty equipment;
• Training users in proper use of IT equipment;
• Oversee preparation of IT equipment before distribution;
• Receive and distribute IT equipment;
• Analyse and provide helpdesk reports to supervisors/manager;
• Develop daily, weekly and monthly reports on Service Desk Team’s productivity;
• Ensure real time helpdesk data is available at all time;
• Manage data integrity of the helpdesk system;
• Liaise with third-party support and equipment vendors;
• Coordinate and record all IT changes;
• Supervise daily activities and provide guidance to the IT Technicians;
• Proactively lead and develop performance of the team through performance management;
• Observe Health and Safety protocols at all time;
• Perform all other reasonable and related assignments as directed from time to time;

Job Requirements: 

 National Diploma: IT/B degree in IT;
 2 years in IT (A+, ITIL, MCSA, N+);
 Experience in desktop IT support and helpdesk
 Knowledge on Microsoft products (Office, Outlook), software and hardware support;
 Valid Drivers’ License;
 Sound Communication Skills;
 Analytical Skills;
 Customer orientated
 Excellent technical knowledge in IT

Job Type: 


Company Name: 


Company Location: 

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