International development house based in Century City is looking for bright and dynamic individuals to apply for the role of Helpdesk Operator. Minimum criteria to apply for this position: Linux experience / Microsoft Office proficiency / CRM software experience / Matric
Note: All interviews are conducted at our offices in Cape Town. Candidates are required to attend interviews at client’s offices as and when requested. Call Centre Staffing and their Clients will not cover any travel costs to attend interviews in Cape Town. Any relocation fees and associated costs to accept position in Cape Town is for your own cost.
1. Linux experience
2. Microsoft Office proficiency
3. CRM software experience
This is a junior role and is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world! You’ll need extensive computer experience.
You’ll learn how to log, assign and update support queries to a team of consultants. You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions.
You’ll need to be able to hit the ground running as we support over 70 global brands around the world.
This is a permanent role in Cape Town and the successful candidate will be required to work shifts
Remotely support an in house Media Resource Management Portal
Ability to support various browsers, IE & Firefox
Troubleshoot user profile issues causing errors
Liaise with users regarding logged cases via email & telephone
Registering users onto portal
Resetting passwords according to strict client criteria
Make use of a knowledge base to get answers quickly
Execution of various client 1st line tasks
Needs excellent attention to detail and the ability to learn new technologies quickly
Must have a demonstrated ability to communicate well verbally and in writing
Respondent must have a Matric certificate
Microsoft Word 2003/2010
Microsoft Excel 2003/2010
Microsoft Outlook 2003/2010
Internet Explorer 8.0 & Firefox
Microsoft Dymanics CRM or similar call centre software
Various PBX solutions
Must be able to work 24 hour shifts