1) Core Purpose
The HIV Case Manager is responsible for the coordination of supervision, intake, education, referral and discharge of Patient with a focus on HIV Risk Reduction through HIV Education and Prevention. The scope of duties include comprehensive psychosocial assessments, implementation of services outlined in service plans and renewals of Patient's ADAP eligibility for HIV medications.
2) Key Role Outputs
a) Responsible for intake and assessment of new Member's needs, strengths and resources.
b) Responsible for development of comprehensive Service Plan relevant to the Member's needs.
c) Identify individual's eligibility for case management services.
d) Interact with comprehensive medical and mental health team for the implementation of the comprehensive, quality case plans.
e) Monitor and evaluate Member's progress on regular basis.
f) Maintain security and confidentiality of Member's records.
g) Maintain complete, accurate and timely documentation.
h) Keep abreast of latest medical information regarding HIV/AIDS and services for people affected by HIV/AIDS.
i) Educate Member regarding information and resources relevant to their needs.
j) Represent HIV Services in the community.
k) Perform all other related duties as assigned.
l) Providing holistic counselling and support to child, adolescent, adults and Caregivers, Patients with regard to disclosure, adherence, treatment, testing, and psychosocial matters related to HIV and provide health talk about other chronic treatment and non-communicable diseases.
m) Monitor and maintain Member's file to ensure that they get the adequate treatment.
n) Follow up on Members to see how they are responding to the treatment.
* o) Liaise with Doctors and Chronic Medication Dispensary.
p) Patient referrals
q) Providing counselling on post exposure prophylaxes (PEP), and pre-exposure prophylaxes (PREP).
r) Outbound calls to all Members registered onto the Disease management Program to ensure compliance and adherence.
s) Regular Patient monitoring, confirm medications used with member and with Pharmacy as dispensed.
t) HIV education on-going to support lifestyle and HIV positive living, develop in protocols for Member support.
u) Compile weekly report stats for counselling.
v) Attending to voice messages.
w) Management of Members on PMTCT program.
x) Follow-up on PCR results.
y) Perform any reasonable task allocated, daily admin support given by Supervisor.
z) Liaise with the Providers and General Practitioners in the provision of services to Patients.
aa) Empower our HIV Members disease to live with dignity by providing them with knowledge and support.
bb) To manage HIV Members' disease with dignity and passion by providing high quality care, support and guidance.
cc) Liaise with different specialties involved in case management.
dd) Escalation of challenging cases to Case managers as required.
ee) Management of non-adherence, non-compliance, keep track of the progress.
3) Mandatory Qualifications
a) Matric essential.
b) Possess a minimum B.A. degree in Human Services or a minimum of 3 years of experience working with HIV Clients.
4) Advantageous Qualifications
a) Case Manager must be certified.
b) HIV counseling experience.
c) Drug, and or Alcohol Abuse counseling experience.
5) Mandatory Experience/Exposure
a) Minimum of 2 years' Case management experience preferred or equivalent work experience within a related field of Health and Human Services.
b) HIV/ AIDS Care Treatment Counsellor with more than 3 years' ex
c) Know what an HIV test is and its purpose.
d) The timeframe that a HIV test takes and what is actually done.
e) Understand the need for a HIV test in particular circumstances, for example in the pre-operative setting, the effect the results may have on treatment and the Member's future health care, etc.
f) Knowledge of advantages of taking the HIV test and knowing one's HIV status.
g) Meaning of a positive/ negative result and all practical implications, including impact on behavior, capacity to work, possible pregnancy, a second test, etc.
h) Counselling Members on the necessity of, and coping with lifestyle changes, assessment of personal risk of HIV infection and strategies to reduce risk.
i) Ability to advise Members on coping with a positive result emotionally, including divulging one's status.
j) Knowledge of where support services are and how to access these.
k) Provide the Member with sufficient space and opportunity to make an informed decision about taking the test.
6) Advantageous Experience/Exposure
a) Knowledge of Disease Management.
b) Multi skilled with Call Centre experience.
c) Ability to converse in a polite manner and carry out the routine healthcare tasks required by Supervisor and Team Leader.
d) Ability to contribute extensively to team work and always displays a willing and helpful manner.
e) Possessing the required inter-personal and communication skills needed to work in partnership with Clients, Medical Staff and Patients.
7) Knowledge and Skills
a) Exceptional management skills.
b) Ability to interact with people of diverse backgrounds.
c) Experience and background within a clinical environment.
d) Able to work in a high pressurized environment.
e) Excellent email and telephone etiquette, must be computer literate.
8) Desired attributes
c) Adaptable to constant change.
f) Strict but fair.
h) High sense of confidentiality.
l) Hard working.
m) Willing to learn new processes and making sure absence from work is kept to minimum.