Type your keywords in the search box above

Advertisement

Inbound Call Center Agent

Advertisement

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

Call Center Representative Responsibilities:
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Job Requirements: 

Call Center Representative Requirements:
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.

Job Type: 

Permanent

Company Name: 

Bright Consulting

Company Location: 

Click here to apply

Advertisement

Latest Articles

Here's today's question: "How do great managers lead effective meetings?"

Does your body language communicate honesty and confidence? Not sure? Find out what you're saying through your non-verbal cues.

If you're in a customer-facing role, you will often have to deal with people who are aggressive, abusive, unreasonable or even reasonable or

We are going to walk you through what to do before, during, and after the phone interview to make sure that you get through to the next phase of

Have you heard the term blockchain and crypto currencies used around lately and now you're wondering what are these?.

Advertisement