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Inspire Collections Team Leader

One of South Africa’s leading furniture and appliance retailers, has the following career opportunity for an individual with the necessary competence level, experience and drive.

Key Responsibilities:

• Manage and assist with collection projects
• Implement appropriate collection strategies and campaigns
• Load campaigns; send emails/sms’s, monitor productivity and provide daily stats
• Conduct call audits and provide coaching
• Conduct High Risk calls/queries and escalating to the relevant departments
• Compile, analyse and submit reports to Management
• Reconcile population on Excalibur against master file
• Manage and maintain Excalibur platform
• Manage the collection staff
• Monitor staff time keeping and absenteeism etc.
• Monitor Agent:- Productivity, Collections, talk time and debit orders
• Manage poor performance

Job Requirements: 


• Must be knowledgeable in debt collection / debt collection systems

Key Requirements:
• Grade 12
• Debt recovery qualification will be an advantage
• Must have at least 4-5 years Supervisory / Team Leader experience in collections
• Experienced in various payment channels
• Be able to work under pressure
• Be a leader (Coach)
• Computer literate
• Fluent in the English language

Please indicate “Inspire Collections Team Leader” in the subject line of the email when applying.

Job Type: 


Company Name: 

Lewis Head Office

Company Location: 

Click here to apply