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 Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
 Adhere to all service level agreements
 Ensure a professional, polite and efficient service is offered by acting as an ambassador
 Ensure that advice is always given in the customers best interest
 Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
 Ensure all verification documents are completed and approved within the required timeframes
 Ensure the accurate capturing of customer account details
 Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
 Acquire and accurately capture all necessary documentation

Competencies (Knowledge/Skills):
 Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
 Performance-driven and results-orientated with a relentless drive to succeed
 A strong can-do attitude and an energetic positive approach
 Attention to detail with a thorough approach to work
 Excellent communication and interpersonal skills
 Team player but able to work independently
 Good organizational and communication skills
 Work under pressure and in a deadline orientated environment
 Ability to prioritize and manage time effectively

Job Requirements: 

Requirements and Experience
 Senior Certificate Essential
 Minimum of 2-year sales / telemarketing (outbound) experience within a Contact Centre
 Previous experience within an E-commerce retail environment
 Must be able to work variable shifts
 Clear credit and criminal record

Job Type: 


Company Name: 

Lewis Head Office

Company Location: 

Click here to apply


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