My client is a top international company with a well-known brand in the lifestyle and nutrition sector and they need experienced Call Centre agents for their inbound sales centre in Durban.
Note! This role is on a part-time/casual basis!
Minimum requirements for Skills/Education/Experience:
* Fluent in English , both spoken & written
* Knowledge of office software (Outlook, Excel, Word)
* Good communication skills
* Attention to detail
* Able to respect tight deadlines
* Multi-task orientated
* Excellent interpersonal skills
* Ability to work independently and as part of a team
* An outgoing and positive attitude with the ability to positively influence
* An exceptional service track record with proven levels of focus within this arena
* A desire to exceed Customer expectations and passionate about making a positive contribution to the team, internal and external customers
* Highly capable of engaging with customers to coach, up educate & positively influence
* A fast learner with experience of change management
* A self-motivator with excellent organizational skills
* Matric essential
* 2 years' extensive customer service experience
* Deliver the highest level of service to the customers - whereby customer centricity is the key focus.
* Pay specific attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education and Country/ Regional goals).
* Adding Value in every interaction!
* Support the Customers' needs by providing first line responses and effectively handling all interactions and providing positive outcomes in every instance for the Customer.
* Provide WOW service delivery
* Adhere to Service/ Business Targets: key to the success of the position.
* Member records maintenance
* Act as Ambassador for the Brand in line with corporate values and goals to assure the Brand & image is maintained
Please do not apply if you do not have any customer service experience or meet the minimum requirements, especially with English.
If you have not heard from the Recruiter within 3 days, please consider your application unsuccessful.