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Monitoring & Evaluation Manager (Quality Assurance Manager)


MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.



The core purpose of the job is to promote and maintain a culture of quality and compliance within the institution by upholding minimum quality standards across all institutional departments and performing a wide range of assurance and advisory services to the institution in support of effective governance, accountability and performance. In addition, this role is responsible for ensuring registration and accreditation of programmes as per key performance areas.


1. Assume responsibility for compliance and regulatory tasks by:
 Facilitate the collating, compiling and submitting the DHET Annual Report in adherence to the guidelines provided by the DHET.
 Ensure that verification of SAQA records and overseeing NLRD uploads to the HEQCIS according to the standardised template issued
 Attending appropriate meetings, conferences or workshops held by regulatory bodies.
 Coordinate the provision of timeous responses and resolutions.
 Coordinate the collating, compiling and submitting institutional accreditation applications for regions.
2. Facilitate the implementation of the continuous academic improvement strategy
 Developing, or reviewing as applicable, and communicating via Monitoring and Evaluation communiqués an institutional quality management system.
 Monitoring the processes by which policies and standard operating procedures across the institution are approved and communicated for implementation
 Participate in reviewing institutional documents including but not limited to policies, procedures, website content and other materials for stakeholder consumption
3. Act as an institutional liaison with regulatory bodies and facilitate all regulatory site visits
4. Guide quality assurance activities in the regions
5. Monitor internal audits and risks assessments
6. Undertake following management duties:
 Conduct quarterly staff performance appraisals
 Provide ongoing training for Monitoring and Evaluation staff
 Coaching and developing existing employees.
 Authorise overtime work and leave for staff
 Recruit and induct new staff into the department

Job Requirements: 


Master’s Degree with Higher Education Knowledge or a Postgraduate Diploma in Internal Auditing.


 3 Years’ experience in quality assurance related to higher education.
 Integral knowledge of the higher education framework and relevant legislative requirements both locally and in the regions.
 Knowledge of a business process within a higher education context
 Project management skills
 Presentation skills
 Knowledge of legislated requirements in higher education
 Extensive knowledge of audit approaches, techniques and tools.
 Data analysis and interpretation skills.
 Communication skills, both verbal and written.
 Computer literacy skills.
 Risk Management skills
 Integral knowledge of the higher education framework and relevant legislative requirements both locally and in the regions.
 Knowledge related to business process re-engineering.
 After hours, Saturday work and travel may be required.
 Special or ad-hoc projects may be allocated as determined by the institutions operational requirements.

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