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Network Systems/VoIP Operations

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Vlocity Communications, registered with MICTA SETA, is proud to announce the launch of its fifth Internship Programme in this most exciting industry of wireless technology, and is now calling for CVs from all interested qualified yet unemployed students who would like to further their careers in this fast-growing and very exciting industry.

Client support

Troubleshoot remotely, any client or network problems identified or send a team to the site, fix hardware problems and more complex problems
Troubleshoot the problems of the clients calling in and classify them into internet, VoIP, or email problem categories
Monitor the ticket system and attend to relevant tickets
Notify Administration and accounts of completed support events, for invoicing purposes (this should include time taken, solutions, etc.)
Log tickets for tasks that need to be completed
Maintain a log of clients problems and solutions according to company policy
After hour revolving support
Network monitoring
Monitor NAGIOS system for any problems with the network
Contact clients to troubleshoot if problems are identified on NAGIOS
Systems update
Communicate with installers on site to set up devices and/or connections when required
Test connections when installations are taking place


Any other duties which are issued to you from time to time and may become necessary for the smooth running and benefit of the company’s operational requirements.
General attitude towards work and the company
Timekeeping, absenteeism, and regard for company rules and regulations
Personal Hygiene and dress code

Eligibility Criteria for all applicants:

Be students, aged between 20 and 34 years and who have obtained an NQF level five qualification in a related or relevant field of study, or can give proof of enrollment with
a recognised institution studying towards an NQF Level five and who wants to further a hands-on career in admin/accounts, networking, VoIP, Fibre and related wireless disciplines
Preferably, be from a previously disadvantaged group
Be fluent in English
Be a South African Citizen (students with scarce and critical technical skills schooling from other African countries can apply. e.g. programmers and networking engineers with Java or related qualifications)
Self-starter (go-getter, willing to learn)
Ability to work equally well on self-managed or team-oriented projects
Valid South African Learners/Drivers License
All students to have own accommodation and reliable transport to and from work

Has excellent computer skills specifically with Microsoft Office, Word, Excel and Pastel accounting programme for Administrative/Accounting positions). For Operations and Technical Support vacancies, preference will be given to applicants with skills in Mikrotik, Ubiquiti and Linux Ubuntu
Excellent organisation and time management skills with attention to detail
Good strong verbal communication skills for dealing with corporate management and clients

Please note: In order to apply for this and other internships, please click on the apply button which will take you to the interns' platform. Register your profile, and once approved, you can go ahead and apply.

Job Type: 


Company Name: 

Trusted Interns

Company Location: 

Click here to apply