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OFFICE ADMINISTRATOR – CAPE TOWN

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MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:

OFFICE ADMINISTRATOR – CAPE TOWN
CORE PURPOSE

To provide clerical and administrative support to the Cape Town Learning Centre.

CORE FUNCTIONS
Participate in the registration process:
• Advise prospective students on study options
• Administer the registration process for new students
• Attend training workshops
• Implementing the process
• Assist student recruitment consultants with administration tasks throughout the intake
• Updating statistics control sheet on daily basis
• Submit control sheets timeously to the Registry department
• Assist with MANMIS verification and that all details have been correctly captured by the SRC
• Assist in contact detail verification
• Assist with pre-selections verification

Participate in the assignment process functions:
• Comply with the assignment procedure set out by management
• Respond to email queries within the required timeframe (24 hours)
• Assist students with any assignment related queries
• Provide pastoral care to students (walk-in, telephonic and email assistance)
• Provide students with assistance during the assignment process.

Participate in the workshop process functions:
• Comply with the workshop procedure set out by management
• Preparation for and administration of workshops in the region
• Respond to email queries within the required timeframe (24 hours)
• Assist students with any workshop related queries
• Provide pastoral care to students (walk-in, telephonic and email assistance)
• Provide students with assistance during the workshop process

Participate in the student support functions:
• Comply with the student support procedure as set out by management
• Assist when necessary capturing pure distance, rich distance and supported distance schedules on MANMIS prior to each semester
• Assist when necessary capturing pure distance, rich distance and supported distance attendance records on MANMIS throughout the semester
• Assist in contacting flagged at risk students (attendance records)
• Assist in contacting flagged at risk students (assignments first submissions)
• Assist in contacting flagged at risk students (failed final examination results)
• Assist when necessary compiling official exam timetable templates one month prior to the examination run and assist in distributing the personalized timetables to students upon request
• Respond to email queries within the required timeframe (24 hours)
• Direct and follow up queries which have been forwarded to the relevant departments
• Ensure that excellent customer service is provided to all students at all times
• Provide pastoral care to students (walk-in, telephonic and email assistance)

Job Requirements: 

QUALIFICATIONS
• Relevant Diploma

EXPERIENCE
• At least 1-2 year’s work experience within an office environment.

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
• Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
• Integrity
• Must be able to make sound judgement under pressure
• Minute taking experience
• Deadline driven
• Strong interpersonal skills
• Proven track record and the ability to prioritise tasks
• Numerical ability
• Reporting skills
• Prioritisation and time management
• Possess a high level of ethics and confidentiality

GENERAL
• Must be able to work during workshops and overtime when necessary.
• Assist with any events or functions
• Assist with reception when needed

Job Type: 

Contract

Company Name: 

MANCOSA

Company Location: 

Click here to apply

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