Old Mutual is the 2018 No 1 Top Employer in South Africa and Ghana and remains the Industry Leader in Financial Services and Insurance. We have also been certified as a Top Employer in all the 13 countries across the African continent. We are rooted in our purpose of “Enabling Positive Futures” and believe that a great customer experience is anchored in a great employee experience. We strive to enable our employees to Unleash Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, in a Great Culture with Great Rewards and Recognition.
Old Mutual Finance was established in 2008 to provide unsecured lending products and services to the SA market. The business started with a staff compliment of 34 and has since grown to over 3000 staff with more than 300 branches nationally. Within our branches we offer insurance, transactional banking and lending products and servicing.
Old Mutual Finance is a licensed financial services and registered credit provider.
The purpose of the OMF Service Center Consultant is to provide excellent telephonic service to clients with queries across Old Mutual products and processes.
Client Service Delivery
Deals with clients queries via telephone in adherence withproductivity standards Takes inbound calls and shares relevant informationGuides client and convinces client of appropriate course of action if necessaryFinalises call at point of contact where possible.
Ensures that more complex queries are escalated appropriatelyPersonal Effectiveness Accountable for service delivery through own effortsIndividually accountable for managing own time, tasks and output quality overperiods of 1 day to a max of three months.
Makes increased contributions by broadening individual skillsCollaborates effectively with others to achieve personal results.
Accepts and lives the company values Quality AssuranceHandles all queries in adherence with procedural and quality standards
Minimum 2 years' client service experience in a Call Center environment (financial industry)
Banking experience required
Proficiency in various South African languages is advantageous.