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Travel and Tourism

Interested in a job in travel and tourism? Want to become a travel agent or tour manager? Read on to find all the travel and tourism vacancies.

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Online Host

Education:
• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• Must speak, read, write and understand English at a professional level.
• MS Office (Word, Excel and Email) is essential

Work experience:
• Two years’ previous experience as a Reservations Consultant for a luxury hotel.
• Familiar with all duties and procedures in Front Office
• Two years Opera experience is essential
• Knowledge of yielding and revenue management
• Exceptional up-selling skills, including tours, packages and tourism experiences
Other:
• Knowledge of the best local experiences in Cape Town
• A passion for dealing with client direct offering a complete travel experience
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Exceptional customer care and service delivery
• Problem solving abilities and ability to manage customer issues

Tasks (include but not limited to):
• Processes reservations by mail, telephone, or online.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records.
• Determines room rates based on the selling tactics of the hotel.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availability on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by being courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• To be aware of all front office procedures and assist with reception duties when required.

Job Requirements: 

Education:
• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• Must speak, read, write and understand English at a professional level.
• MS Office (Word, Excel and Email) is essential

Work experience:
• Two years’ previous experience as a Reservations Consultant for a luxury hotel.
• Familiar with all duties and procedures in Front Office
• Two years Opera experience is essential
• Knowledge of yielding and revenue management
• Exceptional up-selling skills, including tours, packages and tourism experiences
Other:
• Knowledge of the best local experiences in Cape Town
• A passion for dealing with client direct offering a complete travel experience
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Exceptional customer care and service delivery
• Problem solving abilities and ability to manage customer issues

Tasks (include but not limited to):
• Processes reservations by mail, telephone, or online.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records.
• Determines room rates based on the selling tactics of the hotel.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availability on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by being courteous, friendly, and helpful to guests, mangers, and fellow employees.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.
• To be aware of all front office procedures and assist with reception duties when required.

Job Type: 

Permanent

Company Name: 

Career Custodians

Company Location: 

Click here to apply

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