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Portuguese Client Services Consultant

Reference Number: RSB5/12/18

Job Description:
A 7 - month contract position has opened up with a Health Insurance company within Cape Town to provide the in-country offices/employer/groups/members/providers with a first-time resolution to queries in order to provide quality service within the required
Service Level Agreement, Business Unit rules and regulatory requirements.

Job Requirements: 

Responsibilities:
Ensure the timeous and effective facilitation of inbound/outbound queries in order to provide resolution to meet
the customers’ specific need within the Service Level Agreement
To ensure a positive, effective and efficient customer experience with every interaction.
Ensure compliance with Business Unit rules and processes in order meet Company quality standards.
To ensure follow-up on all complaints and queries and provide written and/or verbal feedback to customers
timeously and within SLA
Provide accurate and up-to-date product information to customers in line with product rules, policies and
procedures
Ensure accurate tracking and recording of all calls and e-mail correspondence on the relevant system to facilitate
effective reporting and customer service.
To work closely with the escalations officer in order to assist them, where needed, to resolve escalations and
complaints.

Requirements: Qualification and Skill
Must be available immediately for a 7 - month contract position
Matric (Essential)
Fluent in Portuguese
Call Centre Certificate / Diploma (Advantageous)
Computer Literacy and MS Office
2 – 3 years Health Insurance / Medical Aid Industry Experience
2 – 3 years Call Centre / Correspondence / Client Services Experience

Job Type: 

Contract

Company Name: 

CA Global

Company Location: 

Click here to apply

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