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Process Analyst

This role primarily involves Business process design, development and implementation focused on the OSS BSS environment of a network operator. This resource must be self-reliant and perform their work independently .

Technical telco experience is preferred but not critical and should have at least 4 years of Process Analyst/ Process Engineering/ Business Analyst experience

Run business/ process improvement projects independently & professionally report to senior management

Conduct process workshops independently, professionally with personnel to gather information

Logically and accurately map the business process steps into the BPM tool, Tibco Nimbus (Refinery), according to the defined standard.

Maintain existing processes and documents in Refinery

Assess the operational impact associated with new processes or process changes and facilitate training, deployment and adoption

Proactively assist in the identification and root cause analysis of issues and implement process improvements.

Establish and implement metrics, reports and check points for processes

Manage components of Refinery (Tibco Nimbus) System Administration

Manage First Line Refinery Support & log tickets with Tibco Support when required

Manage Process Change Control and ensure there is a methodical approach to co-ordinate the definition and implementation of system and process changes

Attach & maintain correct forms, templates and work instructions to processes

Train new Refinery (Tibco Nimbus) authors, change managers and end users

Mentor & train other Process Analysts including quality assuring their work and facilitating where required

Drive process adoption & compliance with end users (process executors)

Establish and implement metrics, report and check points for processes.

Job Type: 

Permanent

Company Name: 

Recruit4me2

Company Location: 

Click here to apply

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