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Spa Front Desk Coordinator, CBD

Cape Town Central

Salary will be discussed at interview

Main Purpose of the Job:

Reporting directly to the Spa Manager, the successful incumbent is responsible to assist the Spa management with the day to day smooth running of the Front Desk and in conjunction with the Spa as required, whilst maintaining the quality and standards of the Hotel.

Education and experience:

· A minimum of 2 years experience in a coordinator/ head therapist/receptionist role

· A minimum of 1- 2 years experience in a similar role within in a 5 star Spa environment

· Minimum 2 years experience in an administrative function

· Extensive working knowledge in MS Office in all MS office applications e.g. word, excel, power point

Duties and responsibilities:

· Assist the Spa Manager by ensuring the highest standards of service in the Spa is maintained and developed at all times

· Assist in marketing of the spa and revenue generation

· Effectively co-ordinate and supervise the operations of the Spa as deemed necessary

· Address and resolve both guest and staff concerns.

· Assist with the Management of the Spa associates

· Work in accordance to the internal and external control procedures

· Assist with Stock take

· Issuing out Stock to therapist on a daily and weekly basis

· Maintain duty rosters

· Place daily orders e.g. fruit, guest amenities

· Assist at the Reception Desk from time to time

· Manage group bookings

· Follow up on Maintenance issues

· Ensuring that staff follow the correct policies and procedures of the Spa

Requirements and Competencies:

· Preference will be given to South African citizens

· Good leadership, communication and interpersonal skills.

· Knowledgeable in spa booking software

· Good planning and organizing skills to meet deadlines

· Effective communication, problem solving, decision making and conflict management skills

· Strong administration skills - payroll input, staff rostering, inventory control, ordering, training

· Ability to work within a pressurized environment

· Ability to use Initiative and be proactive and self driven

· Ability to work without supervision and within a team

· Attention to detail pertaining to area of responsibility

· Required to work rostered shifts

· Maintain a neat, clean and well-groomed appearance as per company standards

Please email your CV in Word format with a Recent photo of yourself

Job Type: 

Permanent

Company Name: 

The Recruitment Specialists

Company Location: 

Click here to apply

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