Providing support to students by processing telephone, portal and email support queries. Assisting in the management of student satisfaction.
Typical Daily duties include but are not limited to:
Answer tickets, phone calls and support emails within a maximum time of 24 hours
Follow up on previous tickets assigned to others and ensure that students are assisted.
Close tickets that have been resolved.
Assist with duties assigned by the Qualification Coordinator.
Escalate any tickets as per the escalation process.
Upload class recordings from previous
Assisting with printing and packing
Issuing of permits during exam times
Assisting with exam related problems or escalating said problems as per escalation process
Matric with full mathematics (Math Literacy will not be considered)
Positive and solutions-driven approach.
Adherence to policy.
Compliance with common law and Acts that govern the business of the company.
Taking pride in doing a job well.
Setting an example for colleagues and Students with exemplary behaviour.
Taking a standards-based approach to own role.
Participative, punctual & precise.
Engage in meaningful and mindful team interaction.