Support and provide input into the maintenance/ enhancements of applications
Collaborate with all key stakeholders including business project teams, partners, development teams within ITS, to understand business requirements.
Participate in the process design or re-design and translate business/user requirements/ processes into a system design.
Ability to interpret business requirements / Business Requirement Definitions/Specifications into System Requirement Specifications.
Develop and maintain System Requirement Specifications and test documentation.
Analyse existing system and interfaces for modification / improvement purposes and evaluate and design system enhancements.
Give input to business requirement specifications.
Document, publish and maintain system design (new system developments and enhancements/changes) and all interfaces with other systems.
Manage and take ownership of incidents / problems / changes logged through the Service Desk and impacting Merchandising and downstream systems.
o Resolve user queries, provide input to programming support teams when needed and provide technical leadership and guidance.
Identify root cause of problems (including cross team) and appropriate measures taken.
Maintain focus on systems availability and achieving Service Level Agreement targets
Manage multiple tasks and prioritise appropriately to minimise business impact
Investigate and resolve complex systems issues across applications.
Maintain operations documentation (specifications and standby), ensure accurate and relevant at all times, according to agreed standards.
TECHNICAL AND FUNCTIONAL
o 3-year IT Qualification
o 5-8 years relevant experience as a Systems Analyst/ Production Support Analyst
o Strong analytical skills
o Strong SQL and relational database knowledge
o Good working knowledge of various system integration formats
o High performance delivery
o Attention to detail
o Takes ownership, accountability and is self-motivated
• Understand themselves and the impact they have on the people they interact with and the organisation culture and adjusts their behaviour accordingly.
• Eager to learn, develop and grow.
• “Can Do” attitude.
• Builds strong networks and strategic relationships with internal and external stakeholders.
• Ability to motivate individuals to give their best.