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Systems Analyst (Information Technology)

MAIN ACCOUNTABILITIES AND APPROXIMATE TIME SPLIT
Customer 33
To liase with business units and management relating to IT problems in order ensure compliance tol
To liase with business units and management relating to IT problems in order ensure compliance to legislation, Altron policy and procedure as well as delivering on the Altron customer experience.
To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance. To communicate and liaise with external and internal clients, suppliers and vendors to ensure compliance to policies and procedures as well as delivering on the Altron customer experience.
Human Capital 33
To mentor and coach subordinates within the specific area of responsibility according to policies. To mentor and coach subordinates within the specific area of responsibility according to policies and procedures. To ensure that all the allocated and contracted development activities (Individual Development Plan). To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
To comply with all prescribed and relevant policies, procedures, best practices and compliance require. To comply with all prescribed and relevant policies, procedures, best practices and compliance requirements. To proactively monitor security threats and incidents to identify security risks, analyse to. To proactively monitor security threats and incidents to identify security risks, analyse the issue and escalate to relevant parties according to policies and procedures.
To promptly, efficiently and accurately log calls of incidents on the call logging system according. To promptly, efficiently and accurately log calls of incidents on the call logging system according to policies and procedures. To trouble shoot logged issues and to update the call logged on the system (communicating with client. To trouble shoot logged issues and to update the call logged on the system (communicating with clients, vendors and suppliers) according to policies and procedures. Follow up on all calls logged until completion/resolved according to standard operating procedures. Follow up on all calls logged until completion/resolved according to standard operating procedures. To use the key injection system to insert the correct key into the point of sale terminal according. To use the key injection system to insert the correct key into the point of sale terminal according to client specifications and policies and procedures . To handle internal IT support queries and escalate if/when necessary according to standard operating. To handle internal IT support queries and escalate if/when necessary according to standard operating procedures.
REQUIRED EXPERIENCE
Essential IT service desk 3
Essential IT Infrastructure, Service and Supp 1
Preferred Network operating system 1
REQUIRED QUALIFICATIONS
Essential Std10\Grade 12
Essential A+
Essential N+
Essential CCNA Certificate
Preferred SSCP Certificate
REQUIRED SKILLS
Non-Critical Skills Interpersonal
Non-Critical Skills Commitment to personal growth and personal resilience
Non-Critical Skills Organisational
Non-Critical Skills Good people interaction skills, at
Non-Critical Skills CCNA
Non-Critical Skills Network and Support Troubleshooting
Non-Critical Skills Vulnerability Management
REQUIRED TRAINING
Essential Health and Safety Training

Job Type: 

Permanent

Company Name: 

MJM Recruitment

Company Location: 

Click here to apply

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