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SYSTEMS SUPPORT OFFICER

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Headwear24, Africa's largest headwear manufacturer is looking for a young, energetic and ambitious individual to join their management services team at their head office in Newlands West.

JOB SUMMARY

Assist the Systems Manager and Business Process Manager with configurations and resolving software/system issues, implementing new/amended processes, project and change management as well as queries regarding the various ERP software platforms.

DUTIES & RESPONSIBILITIES:

SYSTEMS CONFIGURATION AND MAINTENANCE
• User administration
• Access/Security administration
• System/Program Sorting Order and Views
• Run the Analysis and Repair for certain Items/programs
• Output documents and reports administration
• Format spreadsheets and perform bulk data imports
• Workflows/process configuration
• System integration admin – ERP/SWIFT -Accounts/QuickBooks
• Log Incidents on support portals

MASTER DATA MANAGEMENT
• Itemise Master and related tables
• Customer lookup tables
• Supplier lookup tables

USER GUIDES AND TRAINING
• Create and update User guides
• Create and update Standard Operating Procedure documents
• Organize the Attendance Register and Training Confirmation forms
• Schedule and facilitate/conduct training sessions
• Conduct software tests to troubleshoot system/process issues
• File/keep records of training/knowledge-transfer/masterclass sessions.

MICROSOFT TEAMS
• Attend to M3 Support tickets logged by Users
• Send meeting invitations for training sessions or for resolving tickets
• Upload and keep Files up to date, such as User guides and SOP forms

ERP/ACCOUNTS (INFOR M3)
• Create and configure User accounts
• Configure and amend system security
• Unlock Customer Orders and Manufacturing Orders
• Configure and update blank stock, raw materials, trims, or non-stock items
• Run the Analysis and Repair for certain Items
• Format spreadsheets and perform bulk data imports
• Editing and running Ad Hoc Reports

FACTORY TRACK AND SCANNERS
• Create and configure Factory Track accounts
• Manage Factory Track licenses
• Assist with User queries
• Reactivate Users that are locked out
• Facilitate the handover of Scanner Sets

SYSTEMS SUPPORT (INFOR CONCIERGE & IMPLEMENTATION CONSULTANTS)
• Log Incidents on behalf of departments
• Search for solutions to M3 problems

INFOR WORKFLOWS
• Configure and test Workflows to be implemented

SWIFT & QUICKBOOKS
• Add Buyers on Co-Lab Supplier contact list
• Process HKES Credit Notes
• Map Swift to QuickBooks and run the integration
• Configure new accounts and reactivate locked accounts

Job Requirements: 

• Diploma or Degree in Information Technology or Computer Science
• Basic knowledge and understanding of SQL
• Excellent proficiency in MS Office (especially Word and Excel at Advanced level)
• Ability to facilitate business process and monitor other members of staff towards attaining business goals
• Capacity to work with people at all levels in an organization and the ability to work effectively as part of a team
• Ability to influence and motivate others
• Excellent organizational and communication skills
• Meticulous Attention to detail
• Self-starter – ability to work unsupervised, manage own time and activities
• Problem solving, analytical and numerical abilities are required

Job Type: 

Permanent

Company Name: 

HEADWEAR24

Company Location: 

Click here to apply

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