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- Knowledge and understanding of financial processes and adheres to required operating standards of the business
- Ensures customer excellence through interaction with internal and external customers throughout all business activities
- Ensures customer service solutions are aligned to the operational business plan
- Optimises work through the application of learning experiences
- Ensures continuous process improvement to enable effective operational processes
- Ensures an efficient level of administration and query resolution
- Ensures resources and materials under control are optimally utilised
- Manages productivity standards i.e. the abandoned call rate, overall call quality and service level of the team
- Promotes diversity within the team
- Manages people performance in the area of responsibility
- Participates in planned activities that are appropriate for own and staff development
- Promotes teamwork amongst peers and team members

Job Requirements: 

- NQF5 Certificate/Diploma
- Three yearsshort term insurance experience
- Three years contact Centre Experience
- One year Team Leader/Supervisory experience
- Completed RE 5
- Completed FAIS qualification in short term insurance
- Excel and Word Experience (Intermediate)

Job Type: 


Company Name: 


Company Location: 

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