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Technical Trainer - Medical Scheme - Pretoria - 12 months contract

Technical Trainer - Medical Scheme - Pretoria - 12 months contract

To develop, prepare and facilitate training of a technical nature to new and existing employees.


Deliver holistic technical learning and development solutions (Internal Process)
 Plan and facilitate relevant and contextualized technical training on products, systems, as well as behavioural, mandatory and leadership training for Divisions using a variety of learning methodologies
 Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
 Researching new technologies and methodologies in workplace learning and presenting this to research to the stakeholders
 Complete all record keeping and administrative responsibilities for training including capturing data on PeopleSoft, evaluation of reports, ROI reports, monthly divisional reports and assessment reports
 Liaise with operational business units to determine relevant training needs and participate in training committees and other relevant structures
 Engage in special projects allocated by management and ensure that deliverables are met timeously
 Proactively explore training needs and design and adapt relevant training materials
 Use a variety of learning methodologies to facilitate learning including group activities, design of games, e- learning etc
 Engage in special projects allocated by management and ensure that deliverables are met timeously
 Adhere to organizational best practices and legislative requirements
 Drive own performance in order to achieve business objectives.
 Engage with appropriate interventions to ensure own professional development.
 Drive and support effective teamwork within the department
 Identify potential risks to the company and escalate immediately

Assess the effectiveness and enhance the impact of learning and development interventions
(Internal Process)
 Benchmarking with other organisations to measure quality and effectiveness of training
 Measuring quality of training using reliable measuring tools
 Review and improve training materials and assessment tools as per SETA requirements for allocated learning programmes focusing on contextualization for the business and the development of knowledge, skills and attitudes in the learners required for business performance
 Oversee the development and implementation of standard learning support and logistics processes and tools to ensure that learning support and logistics are executed within quality, time and cost parameters.
 Identify employee growth and development needs and schedule interventions to enable on-going development, training and personal growth

Engage with clients in a client centric manner (Client Services)
 Develop and maintain effective and mutually supportive working relationships and partnerships and work closely with the L&D Community
 Maintain a consistent service delivery to ensure client retention and satisfaction
 Share and transfer product, process and systems knowledge to colleagues and employees

Contribute to financial controls and planning (Finance)
 Contribute to the financial planning process within area
 Process all financial payments on AX
 Identify opportunities to enhance cost effectiveness and increase operational efficiency
 Engage in the administrative function of the project budget and finances
 Provide input into the risk identification processes and communicate recommendations in the appropriate forum
Self-management and teamwork (People)
 Contribute to a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
 Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of the scheme values.
 Demonstrate a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and collaboration
 Contribute to enhancing collaboration and performance within the team in order to ensure business objectives are achieved
 Encourage innovation, change agility and collaboration within the team

Job Requirements: 


Essential –
 NQF 6 diploma and advangeous would be a degree (BA, BCurr, BTD, BTech, BComm degree at NQF Level 7 (registered with SANC/Nursing qualification would be advantageous)
 Skills certificates in occupational training and education, e.g.: ODETDP (Occupationally Directed Education Training and Development Professionals); Train the Trainer or Assessor would be advantageous.
 Experience in facilitating learning processes or experience in Medical Claims Assessing, Financial services, insurance & client services industry as well as knowledge of managed health care
 Good verbal and written communication skills
 Good understanding of training system and internal processes
 5 years industry knowledge
 Solid understanding of industry rules and regulations
 Comprehensive knowledge of clinical policies and its application
 Experience in and thorough understanding of medical aid/health care industry
 Understanding of business unit functions and key operational areas
 E-learning and course development skill

Desirable –
 Understanding of medical schemes industry
 Knowledge of Human Resources management
 Good knowledge of training admin

Job Type: 


Company Name: 


Company Location: 

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