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Waiter

JOB DESCRIPTION FOR WAITER

REPORTS TO: Outlets Manager/Restaurant Manager

INTRODUCTION

Waiters work at hotels and restaurants where their main job is to greet customers, escort them to their tables, provide menus and take orders. They coordinate their work with other waiters, servers, bartenders, managers and kitchen staff to ensure customers receive the best services. Waiters are expected to provide customers with information on daily specials and deals and often suggest food items. They offer welcome drinks to customers and serve drinks according to customers’ personal preferences.

Fairlawns Boutique Hotel and Spa prefer only the best applicants in terms of manners, personal appearance, etiquette and skills.

DUTIES AND RESPONSIBILITIES

• Greet customers politely as they enter the restaurant
• Introduce self to customers
• Show customers to their tables
• Present menus to customers
• Maintain an up-to-date working knowledge of the menu items and daily specials
• Explain the menu items in terms of preparation, ingredients and presentation
• Be aware of allergy information on menu items
• Answer inquiries about food and beverage items on the menu
• Offer food and wine suggestions
• Inform customers of special items not listed on the menu
• Take food and beverage orders accurately including any special requests
• Check customer's identification to ensure they meet alcohol legal age requirements
• Check food orders with customers to ensure correctness
• Input the order into the POS system
• Work with bartenders to fill beverage orders
• Work with kitchen staff to process and expedite food orders
• Pre-set table for the orders
• Deliver and serve food at tables
• Use established food handling and serving techniques
• Ensure customers are satisfied with their food orders, beverages and service
• Upsell food and beverage items throughout the meal
• Monitor customer's needs and promptly handle requests
• Handle customer complaints in a polite and professional manner
• Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
• Prepare and provide customers with an accurate bill for the meal
• Process cash and credit card payments
• Re-set and prepare table for customers including decorations, condiments, napkins, utensils
• Maintain a clean and organized service area
• Dispose of trash according to established procedures
• Perform any side-work as requested
• Comply with safety, health and hygiene policies and procedures

MUST HAVE 5* EXPERIENCE. PLEASE DO NOT APPLY FOR THE POSITION IF YOU DO NOT HAVE THE REQUIRED SKILLS OR EXPERIENCE. SUBMIT YOUR CV AND CONTACTABLE REFERENCES.

Job Requirements: 

KEY COMPETENCIES

• Customer service
• Communication skills
• Numeracy skills
• Ability to multi-task
• Adaptability and appreciation of diversity
• Team work
• Accuracy and attention to detail
• Stress tolerance
• Reliability
• Honesty and integrity
• Sense of urgency
• High energy level

Job Type: 

Permanent

Company Name: 

Fairlawns Boutique Hotel and Spa

Company Location: 

Click here to apply

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