Responsibilities and Duties:
• Troubleshooting of onsite faults with clients and technicians from the support desk environment.
• Assisting all technicians and clients with technical queries on technicalities on site.
• Training of junior technicians infield according to technical standards of the company.
• Configuration of networking equipment.
The BC SME Support Team Manager is responsible for support, testing, quality assurance and problem resolution of a range of the broadband products and any other product that may assign to the Lead.
The role of the BC SME Support Manager will vary depending on broadband operational requirements.
As BC SME Support Team Manager, the resource is involved in:
Freelance Business Analysis Facilitator and Assessor role available with One and Zero Learning (Pty) Ltd. One and Zero Learning (Pty) Ltd is an accredited training provider with MICT SETA (Accreditation number: ACC/2018/07/0047). One and Zero Learning aims to educate young talent for employment in the ICT Services sector.
Position Summary
HTN Attorneys requires Collections Consultants, preferably with experience, to join a high-performance call centre environment.
Collections Consultants are responsible for calling customers to make arrangements to pay their outstanding debt.
The call centre is located in Parktown, 26 Girton Road. Situated in the MTN Building, 3rd Floor.
