Branch Manager (Riverhorse)

PURPOSE OF THE ROLE:
The Branch Manager plans and directs the day-to-day operations of the Branch. Develops strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

REQUIREMENTS:

• Proven work experience as a Branch Manager.
• Electrical/ Electronics will be advantageous.
• Experience managing a high-performance sale team.
• An ability to understand and analyse sales performance metrics.
• Solid customer service attitude with excellent negotiation skills
• (Strong written communication and team management skills) Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels.
• Manages, motivates and improves the team in order to achieve the company goals.
• Analytical skills with a problem-solving attitude.
• Availability to travel as and when required.
• A demonstrable capacity to keep abreast of new technology trends.
• Demonstrate Problem-solving skills and negotiation skills.
• Solid understanding of budgeting and reporting on its progress.
• Provide market intelligence to the Sales Team.
• Performance, growth and development of the Independent Sales Force.
• Delivering strategies to optimize Sales Force performance.
• Anticipating business needs, identifying strategies to capitalize on opportunities and mitigate business risks.
• Developing goals, KPIs and objectives and executing against the Company’s vision.
• Evaluating performance and productivity and identifying remedial action when required.