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3rd Line Senior Engineer

We are looking for an experienced Security Cleared Third Line Analyst who will join a team supporting major customers. The role is based in our Bellville Office (Parc du Cap)

Job requirements: 

Essential Knowledge/Skills

  • Supporting Veritas NetBackup 7.7.3 and above
  • Microsoft Windows Server 2003/2008/2012 (including Clustering)
  • Veritas NetBackup Appliance knowledge
  • EMC Data Domain knowledge
  • VMWARE or Hyper-V knowledge
  • Be familiar with Tape Library technologies and be able to troubleshoot them, (IBM/Quantum/HP etc.)

The key responsibilities of the role include:

  • Support of Veritas NetBackup and other backup technologies. In some instances designing, and deploying these solutions on technologies on Windows and “Unix” Platforms
  • Offering solutions and workarounds to incidents/problems
  • Working to SLAs and deadlines
  • Prioritising and managing several tasks at a single time
  • Establishing a good working relationship with wider teams and customers alike
  • Keep up to date with advancements in technology
  • Work with a variety of customers to gain a detailed understanding of their requirements
  • Providing On-Call Out of Hours Support
  • Document writing / process creation

Desirable Knowledge, Key Skills and Critical success factors

  • UK Based Support, SC (Security Clearance) essential
  • Be Veritas NetBackup accredited
  • Strong Veritas NetBackup skills.
  • Understanding and knowledge Wintel, Messaging and Collaboration Technologies along with Virtualisation Technologies
  • Self-Driven Individual with the capability to break out of their comfort zone and technology area
  • Knowledge/Understanding of good information security practice from a technical and management perspective
  • Demonstrable knowledge of ITIL v3, ISO 20000 and ISO2700
  • Understanding of Patch & Deployment methodologies
  • Excellent communication skills at all levels
  • Excellent decision making/problem solving skills
  • Strong leadership skills
  • Strong planning and organisation skills
  • Veeam experience
  • Exposure to Virtualisation technologies (VMWare, XenServer and Hyper-V)
  • Understanding of encryption in the backups space (software and hardware)




Working Hours

  • Cover core UK hours
  • Provide out of hours standby cover on occasion
  • Work overtime when required and approved
  • Be willing to work some SA public holidays in return for overtime remuneration or time in lieu

Reference Number: 





Northern Suburbs (Cape)




Market Related

Job Type: 



Information Technology