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Client Account Manager

About Retro Rabbit

 

Retro Rabbit is a driving force of uniqueness, creativity, and change. We are regarded as one of the top companies in South Africa when it comes to software development, user experience, and design thinking.

 

Retro Rabbit is a company with a strong culture of excellence in software development and it reflects in the work that we do. It is one of the many reasons we work with some of the biggest and most well-known companies in South Africa.

 

We are in search of a talented and outstanding Client Account Manager to join our family here at Retro Rabbit. The purpose of the job is to develop strong relationships with our clients (both new/old), connect with key business executives and stakeholders. S/he will also respond to client queries and identify new business opportunities among existing and new clients in Gauteng. 

 

Responsibilities

  • Serve as the main point of contact for all client account management matters
  • Build and maintain strong, long-lasting client relationships
  • Identify and create new sales leads and opportunities for the company
  • Identify new sales and possible tender platforms
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executives 
  • Ensure the timely and successful delivery of our solutions (software development) according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales targets
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Assist with challenging client requests 
  • Reduce employee turnover at current clients
  • Cold calling to identify new clients

Job requirements: 

Requirements:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager
  • Proven sales experience
  • Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with MS Office (particularly MS Excel and Powerpoint)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Degree in Business Administration, Sales or relevant field
  • Ability to travel extensively nationally 
  • Excellent Problem-solving skills
  • Proactiveness
  • Integrity
  • Humility

 

Application should include:

  • Cover letter
  • Most recent and updated CV
  • All relevant (previous and current) proof of qualifications
  • References
  • ID document / Passport
  • Payslip 

Reference Number: 

CAM0819

Company: 

Retro Rabbit

City: 

Gauteng

Country: 

ZA

Salary: 

Market Related

Job Type: 

fulltime

Industry: 

Information Technology